Personal Data – Protecting Your Info at Willa Massage

When you book a massage, you hand over some personal details – name, phone, email, maybe health notes. That info helps us set up the right session, but it also needs to stay safe. Below is a quick rundown of what we collect, why we need it, and how we keep it private.

What Data We Collect

We only ask for details that make your visit smooth. Typical fields include your full name, contact number, email address, and preferred appointment time. If you mention specific health concerns (like back pain or allergies), we store those notes so the therapist can adjust pressure or use the right oils. We never ask for anything unrelated, such as credit card numbers beyond the payment gateway, or social media passwords.

How We Keep Your Data Safe

All data travels through encrypted connections (HTTPS) the moment you hit ‘book’. Our servers use industry‑standard security patches and regular backups. Only staff who need the info – like front‑desk and therapists – can see it, and they must follow strict privacy guidelines. We also delete session notes after a set period unless you ask us to keep them for future visits.

Your rights matter. You can request a copy of the data we hold, ask us to correct any mistake, or demand removal entirely. Just email us at [email protected] and we’ll handle the request within a few days. No hidden fees, no complicated forms.

Why do we need this data? A clear name and phone number let us confirm or change appointments without hiccups. Health notes help us avoid aggravating injuries and choose the right massage oil. Email lets us send receipts, reminders, and occasional wellness tips you can opt out of at any time.

Here are a couple of simple steps you can take to protect yourself while booking online: use a strong, unique password for your account, enable two‑factor authentication if available, and avoid public Wi‑Fi when entering personal details. If you ever see a suspicious email claiming to be from us, forward it to support – we’ll verify before you click any links.

Bottom line: we treat your personal data like a valued client. That means collecting only what we need, storing it securely, and giving you full control. Feel free to reach out with any privacy questions; we’re happy to explain more.